Darwin Motor Group

Reviews of Darwin Motor Group

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  KATARAINA AMANI MOREHU Added September 30, 2023

  ★ ☆ ☆ ☆ ☆
  Lack of communication and to many broken promises! It takes so long to get my vehicle back and no one listens to the customer, it falls on deaf ears. It is frustrating and stressful trying to deal with this company. The prices are heavily expensive not to mention my car was in perfect condition until you guys touched it. Now 1 yr on its an electrical problem. Not even 5yrs old and the motor blows up and had to wait 6months for a new one!! Thank God it was still under warranty but it still took you guys 2-3 months to get me a loan car... not happy so disappointing to say the least I DO NOT RECOMMEND DMG to anyone sorry.
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  clayhey69 Added September 22, 2023

  ★ ☆ ☆ ☆ ☆
  This would have to be the worst service we have ever encountered anywhere. Not only do they not return calls or update you on your car, they have absolutely no idea how to fix cars either. After 4 weeks it took us to provide them with the information provided to us by another service department in order for them to be able to fix 2 very simple problems that should have only taken a couple of hours in total. Very poor service and would suggest to take your car anywhere else but here if you have the option.
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  Craig “RA” B Added September 15, 2023

  ★ ☆ ☆ ☆ ☆
  We have had nothing but unpleasant experiences with Darwin Motor Group (DMG), as well as their previous business Barramundi Group.
  
  In 2015, my partner and I bought a Kia Cerato automatic hatchback. We were advised by our sales person at the time that he could "guarantee" that we would receive $2,000 of trade-in value for my partner's former car. We signed the paperwork, then upon commencing trade-in, the dealership refused the $2,000 and claimed that they would only give us $100.
  
  We were also advised by the same salesperson that when we bring our Kia in for a service, the car dealership would provide us with a loan car, no additional charges. The dealership later advised us that we can rent a car from them, but they stated it would be cheaper for us to hire a car elsewhere, such as Hertz.
  
  We believe the salesperson deliberately lied to us for the purpose of a commissions-based sale.
  
  This year (2023) shortly after our Kia's warranty was gone (seven years), our Kia began to experience issues. We took it in for scheduled service, but we were advised that we would not only need to pay for the service, but would need to pay an inspection fee for their mechanic(s) to investigate the issue(s). The service was $617.79 and the inspection fee was $159.09, resulting in a cost of $776.88 (excluding GST, $77.69, grand total of $854.47).
  
  I advised the DMG consultant over the phone that even though my partner is the primary driver, to not call her, as her work does not allow her to pick up her phone during work hours, and to call me instead. They contacted me, explaining that they tried to call my partner first, but she didn't pick up "for some reason".
  
  When the DMG consultant e-mailed me the PDF quotes for the payments, they failed to send me the entire invoice, because "the printer only scanned on one side". This is just incompetence.
  
  The issue was that the Kia's crankshaft sensor needed to be replaced. DMG advised us that we would need to pay for the part ($238.19 - excluding $23.82 GST, $261.01 total) and that the part would take two weeks to arrive. We would then need to pay for the labour to have the part installed. The estimated labour was approximately $262.50, but as the job did not take as long, the cost was actually a bit lower. Overall, the total cost was over $1,200.
  
  Upon picking up the car two weeks later, I noticed that it was quite bumpy. I wasn't sure if it was the roads and/or the car itself, given that I rarely drive our Kia. When my partner drove it to go to work two days later, she came home immediately, telling me something was wrong, the car was 'bumpy' and she did not feel safe.
  
  We contacted DMG, and they advised us that we would need to pay another inspection fee for their mechanic(s) to look at the car. I was outraged - the Kia was not like this before, it was then under DMG's care for two weeks - while also being serviced, and now the Kia is doing this? It was incredibly suspicious. The consultant with DMG reluctantly claimed that they would speak to their manager, to try and provide us with a discount.
  
  The car was inspected again, finding that both the front and rear suspension had seized, and needed to be replaced. They advised us that new front and rear suspension would cost $900, excluding labour, as labour would put the cost over $1,100.
  
  Despite this new fault, the invoice for the service two weeks prior stated 'Inspect Front & Rear Suspension'. We believe that either the mechanic(s) did not properly investigate the vehicle during its service and/or that the mechanic(s) involved did something to damage our car's suspension. DMG refused to take accountability and responsibility, despite the car being under their care for two weeks. How does this happen in two weeks?
  
  We paid the second inspection fee, but have taken our business elsewhere. When my partner picked up the Kia, the consultant we had been liaising with was visibly attempting to hide from my partner.
  
  We'll never be going back to DMG. They are dishonest, incompetent, unprofessional, lack transparency and are incredibly expensive.
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  A.F Added September 10, 2023

  ★ ★ ★ ★ ★
  Honestly couldn’t fault Darwin Motor Group! Dealing with Tony whist buying my car was seamless. I was in another state and he offered all the assistance he could to make the purchase smooth and pressure-less. He was more than willing to help with anything in which I needed. Jack from finance was easy and offered any assistance when needed. I would recommend DMG to anyone wanting to purchase a car.
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  Hellen Mnjalla Added September 07, 2023

  ★ ★ ★ ★ ★
  The service was impeccable, Joe, SJ and Clarizza were absolutely fantastic and supportive throughout the process, very efficient, provided all the information I needed and options, followed up to offer support! I highly recommend , the ambiance in the offices and lounge area were also excellent!….. run there if you are looking to purchase a car!

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